Returns, Refunds & Cancellations

EasyMenus connects you with independent stores that prepare and fulfil your order. Because orders are freshly prepared food, returns work differently from physical goods - but you are never on your own. This policy explains how refunds, cancellations and disputes are handled.

Cancellations

• You can request to cancel an order before the store has started preparing it. Contact the store immediately through your order.
• Once preparation has begun, an order usually cannot be cancelled because the food is already being made.
• If a store cannot fulfil your order, it will be cancelled and you will be refunded in full.

Refunds

You may be entitled to a refund (full or partial) where, for example:

• Your order did not arrive, or items were missing.
• The food was materially not as described, incorrect, or unfit to eat.
• The store cancelled or could not fulfil your paid order.

Approved refunds are made to your original payment method via Paystack. Card refunds typically reflect within a few business days, depending on your bank.

How a refund or dispute is handled

1. Raise the issue with the store through your order.
2. If it isn't resolved, log a support ticket with EasyMenus.
3. EasyMenus mediates between you and the store and reviews the order details.
4. Once a resolution is agreed, any refund due is processed, and the store confirms the outcome to you.

Throughout the process you deal with EasyMenus - we coordinate with the store on your behalf.

Quality and food safety

Stores are responsible for preparing food safely and accurately. If you have a serious food-safety concern, please tell us right away so we can investigate with the store. See also our Shipping & Fulfilment Policy.

Contact

For any refund, cancellation or dispute, reach us via the Contact page or email info@easymenus.co.za.