Shipping & Fulfilment Policy

EasyMenus is an online ordering platform that connects customers with independent restaurants and food businesses ("stores") across South Africa. This policy explains how orders are prepared and delivered.

Who fulfils your order

When you place an order, it goes straight to the store. The store prepares your food and either delivers it to you, arranges delivery through its own driver, or makes it available for collection - depending on the options that store offers at checkout.

Delivery and collection

• Delivery: Where a store offers delivery, any delivery fee and delivery area (radius) are set by that store and shown to you before you pay.
• Collection: Many stores let you collect your order in person at no delivery charge.
• Minimum order: A small minimum order value applies; some stores set their own higher minimum, shown at checkout.

Timing

Preparation and delivery times are estimates provided by the store and depend on the store's distance, kitchen load and the time of day. Because all items are freshly prepared food, exact timing can vary. You can follow your order's progress on your Orders page after checkout.

Tracking your order

Once a store accepts your order you'll receive updates as it is prepared and dispatched. Where delivery tracking is available for a store, it appears on your order tracking screen.

If something goes wrong with delivery

If your order is late, incomplete or not delivered, please contact the store first through your order. If it cannot be resolved with the store, contact EasyMenus support and we will step in to help resolve it between you and the store. See our Returns & Refunds Policy for how refunds and cancellations are handled.

Questions

For anything about fulfilment or delivery, reach us via the Contact page or email info@easymenus.co.za.